Formed in 1972 by four university students, Quad has grown from a local cleaning services provider in the North Shore regions of Sydney to one of the leading providers of cleaning and associated building services in Australia and New Zealand. This incredible 50-year long journey was underpinned by commitment to outstanding customer experience based on efficiency, transparency and strong customer focus.
Our dedication has led to numerous long-term partnerships with our clients and one of the highest client retention rates in the industry –our longest running contract has been in place for more than 34 years.
Our mission is to help our clients improve the quality of their environment by delivering world-class cleaning and associated services. All our clients receive a high level of personalised experience which includes:
- Skilled, vetted and customer service focused staff trained to fulfill all site requirements
- A Contract Manager located close by
- Formal monthly quality audits and service reviews
- Independent monthly satisfaction assessments
- 24/7 Help Desk with immediate response to requests
- Customised online reporting and online work order management
