We are committed to providing exceptional service to all our clients. One way we ensure our service meets and exceeds expectations is through our unique customer satisfaction assessment program.
Every month, our Customer Care Team contacts each client site representative to assess their satisfaction with our service and identify areas for improvement. During the call, clients rate their satisfaction on a scale from 1 to 10 and communicate any issues or requests they may have.
If any issues are identified, our Customer Care team immediately relays them to the Operations team and initiates a Close The Loop Process (CLP). This is a formal step-by-step resolution process designed to ensure that any concerns are addressed promptly and effectively.
Our commitment to customer satisfaction doesn’t end there. We use the feedback we receive to continually improve our service and ensure that we are meeting the unique needs of each of our clients.
We believe that open communication and a commitment to customer satisfaction are key to building long-term relationships with our clients. Our customer satisfaction assessment program is just one way we demonstrate that commitment and strive to provide exceptional service every day.
Contact us today to learn more about our customer satisfaction assessment program and how we can help meet your unique cleaning needs.
